Refund policy
Return & Refund Policy
Last updated: November 6, 2026
At CozyCape, your satisfaction is our priority. We want you to shop with confidence, knowing that your purchase is backed by our 90-Day Money-Back Guarantee.
If you are not satisfied with your purchase, you may request a return within 90 calendar days of receiving your order, subject to the terms below.
This policy applies to eligible purchases made through our online store and does not limit any mandatory consumer rights under applicable laws.
1. 90-Day Return & Money-Back Guarantee
We offer a 90-day return period, beginning on the day you receive your order.
If your order contains multiple items delivered separately, the period begins when the last item is received.
You may request a return within this period if you are not satisfied with your purchase, without needing to provide a reason.
To initiate a return, contact us at:
Your request should include your order number and sufficient information to identify your purchase.
2. Return Conditions
We encourage customers to handle their products with reasonable care.
Products may be inspected and tested to determine their nature, characteristics, and functionality.
Whenever possible, please return products with their original accessories, documentation, and packaging.
Opening the packaging or reasonably testing a product does not automatically invalidate your right to return it.
For voluntary returns, we may apply a reasonable deduction for damage or excessive use beyond normal inspection and testing, where permitted by applicable law.
Any deduction will be explained and will not affect mandatory consumer rights.
3. How to Request a Return
To start a return, please email:
Once we receive your request, we will provide return instructions and, where applicable, a prepaid shipping label.
Customers are not required to create an account or obtain prior approval to exercise statutory withdrawal rights.
Please use the return address provided in our instructions.
After notifying us of your return request, please dispatch the product within 14 calendar days, unless applicable law provides otherwise or we agree to a longer period.
4. Free Return Shipping
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