Shipping policy
Shipping Policy
Last updated: November 6, 2026
At CozyCape, we are committed to providing a reliable, transparent, and convenient shopping experience for our customers worldwide.
We carefully prepare every order and work with shipping partners to deliver your purchases as efficiently as possible.
1. Order Processing
All orders are subject to a processing period of up to 3 business days before shipment.
During this period, orders are verified, prepared, packed, and handed over to our shipping partners.
Business days exclude Saturdays, Sundays, and applicable public holidays.
Once your order has been dispatched, you will receive a shipping confirmation by email, including tracking information when available.
2. International Shipping & Delivery Times
CozyCape offers international shipping to the countries and regions available at checkout.
Our standard estimated delivery schedule is:
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Order processing: Up to 3 business days.
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Shipping transit: Approximately 9 business days after dispatch.
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Total estimated delivery: Up to 12 business days from order confirmation.
These estimates apply under normal shipping conditions.
Delivery times may vary depending on the destination, local carrier operations, customs procedures, public holidays, and other circumstances beyond our direct control.
The delivery period specifically communicated and agreed upon at checkout will apply to your order.
Where shipping disruptions occur, we will take reasonable steps to keep you informed and resolve any delivery issues in accordance with applicable consumer protection laws.
3. Shipping Destinations
We offer shipping to destinations worldwide, subject to carrier availability, local import regulations, and applicable shipping restrictions.
The countries and regions currently available for delivery will be displayed during checkout.
If we are unable to fulfill an order to a particular destination, we will contact the customer and arrange an appropriate solution, including a refund where required.
4. Shipping Costs
Applicable shipping charges will be clearly displayed during checkout before the order is completed.
Shipping costs may vary depending on the destination, selected delivery method, and any available promotional offers.
Customers will be informed of the total shipping cost before confirming their purchase.
No undisclosed shipping charges will be added by CozyCape after checkout.
5. Order Tracking
When tracking is available, a tracking number or tracking link will be provided once the order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the shipment.
If you have questions about your tracking information, please contact:
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
The treatment of these charges depends on the destination, the applicable regulations, and the shipping terms communicated before purchase.
Where import duties or taxes are not included in the checkout total and are legally payable by the customer, this will be disclosed before the purchase is completed.
Where applicable law requires CozyCape to collect or pay certain taxes or charges, we will comply with those obligations.
Customers are encouraged to review applicable import requirements in their destination country.
7. Shipping Delays
We make reasonable efforts to deliver orders within the estimated timeframe.
Occasionally, delivery may be affected by customs inspections, severe weather, transportation disruptions, or other unforeseen circumstances.
If we become aware of a significant delay, we will make reasonable efforts to notify the affected customer and provide updated delivery information.
If an order cannot be delivered within the agreed timeframe, customers will retain all applicable legal rights, including the right to request delivery within an additional reasonable period or to cancel the order and obtain a refund when permitted by law.
Nothing in this policy limits mandatory consumer rights concerning delayed or undelivered goods.
8. Lost, Missing or Damaged Packages
If your package is lost, arrives damaged, or is marked as delivered but has not been received, please contact us promptly.
Email: onlineshop231929@gmail.com
Include your order number and a brief description of the issue.
We will review the situation and coordinate with the shipping carrier where necessary.
Where CozyCape arranges the transportation, we remain responsible for the goods until they are delivered into the physical possession of the customer or a person designated by the customer, as required by applicable law.
If a package is confirmed lost or cannot be delivered, we will provide an appropriate remedy, including replacement or refund where required by law.
9. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete delivery information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update the address before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.
If a delivery fails because of an incorrect or incomplete address provided by the customer, we will contact the customer to discuss the available options and any lawful additional shipping costs.
This does not affect the customer's mandatory consumer rights.
10. Multiple Shipments
Some orders containing multiple products may be dispatched in separate packages.
If your order is shipped in multiple parcels, you may receive separate tracking information and delivery updates.
There will be no undisclosed additional shipping charges solely because CozyCape dispatches an order in separate packages.
11. Order Cancellations and Returns
Customers may request an order cancellation before dispatch.
If an order has already been shipped, the request will be handled according to our Return & Refund Policy and applicable consumer protection laws.
CozyCape offers a 90-Day Money-Back Guarantee for eligible purchases, subject to our published Return & Refund Policy.
This voluntary guarantee does not replace or restrict statutory rights concerning cancellation, delivery, defective goods, or refunds.
12. International Consumer Rights
CozyCape respects applicable consumer protection laws in the markets where we sell.
Mandatory rights relating to delivery times, shipping risks, cancellations, refunds, and non-delivery remain applicable.
Where local mandatory law provides greater protection than this policy, that law will prevail.
13. Contact Us
If you have any questions about shipping, delivery times, tracking, or your order, please contact us:
Store: CozyCape
Email: onlineshop231929@gmail.com
Legal business name: [Full legal business name]
Business address: [Full business address]
We are committed to providing a transparent and dependable delivery experience to our customers.